Refund policy

Thank you for choosing AOGO Technology.

AOGO Technology provides product samples, OEM/ODM solutions, and business purchasing services for brands, distributors, retailers, and business partners worldwide.

Due to the nature of our business and international sample orders, different terms apply compared with standard consumer retail purchases.

1. Sample Order Policy

Sample orders are provided for product evaluation, testing, market research, and business cooperation purposes.

Because sample products are prepared specifically for evaluation purposes and may involve customized arrangements, international shipping, and handling costs:

We do not accept returns or refunds for sample orders due to personal preference, change of mind, incorrect expectations, or changes in purchasing decisions.

Before placing a sample order, customers are responsible for reviewing:

Product specifications
Product images and videos
Available functions
Compatibility requirements
Shipping information
Estimated delivery time

If additional information is required, customers are encouraged to contact our team before placing an order.

2. Product Quality Issues

AOGO Technology is committed to providing reliable products and professional service.

If a product has a confirmed manufacturing defect or quality issue, customers should contact us (Email: sales@aogotrading.com) within 7 days after receiving the product and provide:

Order information
Product photos or videos
Description of the issue

After reviewing the case, we will provide an appropriate solution, which may include:

Technical support
Replacement parts
Product replacement
Other mutually agreed solutions

3. Customized Products

For OEM/ODM products involving customized:

Hardware specifications
Software settings
Colors
Logos
Packaging
Product structure

orders cannot be cancelled, returned, or refunded after production approval or production commencement, unless the issue is caused by confirmed manufacturing defects.